Reference

Privacy policy for India accounts

Clear rules for account data, cookie choices and support requests sit here.

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b612 Privacy policy for India accounts
REQUEST ROUTES

How to reach us

If you want to raise a request about this policy, use the channel that suits you.

Help form Send policy requests through the form in your account area. We use it for access, correction, removal and objection requests, and we may ask you to confirm your registered details before we act.
Email desk If you prefer email, write a clear request with the account email, the change you want and any supporting details. That helps us match the right record and reply with the next step.
Chat path Chat works well for quick routing when you need help finding the right request path. We will point you to the correct form and tell you what checks are needed.
HANDLING STANDARDS

How we handle your data

We handle this policy through the same account controls that protect your login and wallet activity.

Data handling

We collect only the details needed for registration, account use, wallet actions and service messages. That may include name, contact details, device signals and transaction records, all used to run the account and answer requests.

Cookie use

Cookies remember session state, language choice and basic preferences so you do not repeat the same steps. You can change browser controls, but some pages may work less smoothly if you disable them.

Security checks

Sensitive changes, such as changing contact details or moving funds, may need extra checks. We use login signals, device patterns and manual confirmation to reduce misuse and protect the account from unauthorised access.

Retention periods

We keep records only as long as needed for the reason they were collected, plus any period required by law or dispute handling. When the period ends, we remove or anonymise the data.

Change requests

You can ask us to correct, access or remove data that is no longer needed where local law permits. Tell us what record needs attention, and we will confirm the steps by reply.

Contact path

For any policy request, use the form, email or chat path listed here. We keep a traceable thread so you can follow the request and we can confirm when it is closed.

Questions about this policy

These questions cover the common points people check before opening an account or sending a request. You can see what we collect, how payments and cookies fit into the policy, how long records stay with us and which channel to use when you want access, correction or removal where local law permits. If we need extra proof, we will tell you upfront.

It covers the data tied to your account, device, cookies, wallet actions, support requests and any record we keep to protect the service. It applies when access is available where local law permits.

Yes. You can ask for a copy or a summary of the data linked to your account. We may ask you to confirm identity first, then we will reply through the contact path you used.

Payment details are used to process deposits, check withdrawals and keep transaction records for support or audit needs. We share them only with service partners that help complete those tasks.

No. Cookies are mainly used for session control, preferences and basic site function. They do not replace the account record, and you can manage many cookie choices in your browser settings.

We keep records for the period needed for the account, dispute handling, legal duties or misuse checks. After that, we remove or anonymise them unless a rule requires a longer hold.

Yes, where local law permits. Send the request from your account email or form, tell us what should change and why, and we will tell you whether a check or extra proof is needed.

Use the help form, email desk or chat path shown on this page. Each request is logged so you can follow the status, and we will reply with the next step or the result.

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